Terms Of Service
These Terms govern your use of velocasi.com, operated by Bag Technology Limited. By using the website, you agree to applicable conditions for browsing, accounts, and store services. Purchase-specific rules appear in our Terms Of Purchase and dedicated policies.
Permitted use
The store is intended for personal shopping. Do not use automated tools to extract protected content without permission, bypass security or access restrictions, disrupt the service, submit fraudulent orders, or place orders to evade purchase limits. We may restrict access or decline orders for legitimate reasons, subject to applicable law.
Products are offered to end customers. Commercial resale orders may be restricted, and quantity limits may apply per customer, household, or order.
Intellectual property
Website text, logos, photographs, graphics, product presentations, and related materials are protected by the rights of their respective owners. Personal browsing does not grant a license for commercial reuse, redistribution, or use of product images on other websites.
Product descriptions and errors
We aim to describe dimensions, materials, finishes, and product features accurately. Natural materials can vary in grain, texture, and color; display settings can affect appearance. We may correct errors in pricing, descriptions, and availability. If a material error requires cancellation, we notify you and normally process a refund of captured amounts within 5–7 business days, subject to shorter mandatory deadlines.
Orders, delivery, and returns
Preparation generally takes 3–5 business days, or 5–7 during peak periods. Refer to the Shipping Policy for transit times and charges. The Return Policy sets out the 21-day eligible return window, conditions, exclusions, and refund procedure. These dedicated policies control the operational details and do not remove mandatory cancellation, warranty, or consumer-guarantee rights.
SHOPLINE and external services
Our storefront uses SHOPLINE's e-commerce services. Payment, logistics, and other providers may supply separate services under their applicable terms. External links are provided for convenience, and linked sites have their own content and privacy practices. Product and order inquiries should be directed to velocasi.
Privacy, availability, and liability
Our Privacy Policy describes personal-information handling. Website availability may be affected by maintenance or external interruptions. To the extent permitted by law, we limit responsibility for indirect, incidental, or consequential losses from website use. No provision excludes fraud, non-excludable product guarantees, or any liability that cannot legally be limited.
Changes
We may revise these Terms for changes in services, operations, or law. Material changes affecting your rights will be communicated through the website or email where possible at least 30 days before taking effect. Changes do not retrospectively remove rights under an existing purchase.
Contact
Questions about these Terms or our services may be sent to service@velocasi.com.