Privacy Policy
This policy explains how Bag Technology Limited, trading as velocasi, collects and uses personal information in connection with velocasi.com, online purchases, and customer support. Our store uses SHOPLINE to support its e-commerce operations.
Personal information
Information you provide may include your name, email address, telephone number, billing and delivery addresses, account details, order information, and messages sent to support. We keep transaction records such as purchases, returns, exchanges, and payment status.
Payment credentials are handled by the payment providers used at checkout. We do not ask customers to send full card details by email. Our platform and providers may receive technical information including IP addresses, device and browser information, cookie identifiers, and interactions with the website.
Purposes and legal bases
We use information to accept and fulfill orders, process payments, coordinate delivery, handle returns, provide support, maintain accounts, improve the shopping experience, prevent fraud, and meet legal obligations. Marketing is handled according to applicable requirements and your choices.
Where a legal basis is required, processing may be necessary to perform a contract, comply with law, protect legitimate interests, or act on your consent. We do not treat ordinary website use as consent to all optional tracking or marketing.
Sharing and service providers
Relevant information may be shared with SHOPLINE and the apps, payment providers, fulfillment services, carriers, and support suppliers used to operate the store. Analytics providers may process website information where enabled and permitted. We may disclose information to professional advisers or authorities when necessary to meet legal obligations or protect rights.
We do not sell, rent, or trade customer databases. Where applicable law treats certain advertising disclosures as a sale or sharing, any required choices and opt-out rights remain available. Contact service@velocasi.com about these rights.
Cookies
Cookies may support essential features, such as the cart and checkout, remember preferences, measure site use, or support permitted advertising. Optional tracking is subject to consent where required. Use any cookie settings displayed on the site, browser controls, or contact our team about available preferences. Restricting essential cookies may affect store functions.
Security, retention, and transfers
We use reasonable technical and organizational safeguards to protect information. No online transmission or storage method is completely secure. We do not promise specific security certifications or features beyond those actually provided by the platform and services in use.
Information is kept for as long as needed to provide services, fulfill tax and accounting requirements, resolve disputes, prevent fraud, and comply with other legal duties. Platform providers may process information in other countries. Required safeguards apply to international transfers where the law requires them.
Your rights
Depending on your location, you may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or relevant advertising opt-outs. We may verify identity and apply lawful exceptions. You may complain to your local data-protection authority. Contact service@velocasi.com to submit a request; we respond according to applicable legal deadlines.
Third-party sites and changes
Linked websites and independently provided services have their own privacy notices. We may update this policy when practices or legal requirements change. For material changes affecting the handling of personal information, we provide the notices required by law, including at least 30 days' advance website notice where applicable to the change.
Company name: Bag Technology Limited
Business address: RM 21, 6/F, BLK A, KA LIK IND CTR, 5–21 PAI TAI PA ST, TSUEN WAN, HONG KONG
Email: service@velocasi.com
Website: www.velocasi.com
Business hours: Monday to Friday, 9:00 AM–6:00 PM (EST)