Shipping Policy
This policy describes delivery for orders placed with velocasi. Estimates allow for preparation and the handling of home goods, furniture, and fragile products.
Processing time
Preparation normally takes 3–5 business days after payment confirmation. During peak seasons, holidays, and promotional periods, allow 5–7 business days. Business days exclude weekends and public holidays. Special-order and custom-made items may require additional time disclosed for the item.
Transit estimates
- United States domestic standard delivery: approximately 10–18 business days after dispatch.
- Supported international destinations: approximately 18–28 business days after dispatch.
These are estimates rather than guaranteed arrival dates. Carrier schedules, destination, customs inspections, holidays, weather, and large-item delivery arrangements can affect transit time. We will help investigate delays and provide any remedy required by applicable law.
Shipping fees and coverage
Standard shipping is free on all orders, with no minimum purchase requirement. The standard shipping fee is US$0 for all regions currently supported by our store. The destination and available delivery service are confirmed at checkout. Free shipping does not include destination-country import duties or taxes.
International orders
Recipients are responsible for import duties, taxes, and customs-clearance charges imposed locally unless explicitly included at checkout. Check local import rules before ordering. We provide the necessary commercial shipping documents and accurate shipment information.
Provide a complete delivery address and contact information. Incorrect addresses, refused deliveries, or unclaimed parcels may result in return or redelivery costs. Any charge must be permitted by law and explained; mandatory consumer rights remain unaffected.
Delivery and tracking
Where tracking is available, an email is sent after dispatch. A signature may be required, particularly for furniture or large items. Arrange for someone to accept the delivery and follow any carrier instructions. Contact service@velocasi.com with your order number for assistance.
Damage and special arrangements
Please report visible delivery damage within 48 hours where possible and retain photographs of the product and packaging. Our Return Policy also explains the 7-day reporting target for apparent defects and the 21-day eligible return window. These reporting targets do not reduce statutory rights.
Bulky, custom-made, or fragile items may need additional handling, access arrangements, or assembly information disclosed at purchase. Major weather events and other disruptions may affect estimates; we will provide updates when available.